Creating a Clue account is easy as 1, 2, 3.
When you have a Clue account and you are logged in on the Clue app, your data is stored safely on our EU-based servers. You’ll be able to re-login from any device. This means you can easily recover everything you’ve tracked in Clue if you get a new phone, or if your phone is lost or broken.
Having an account also allows us to calculate more accurate predictions.
Your Clue account enables you to use Clue Connect.
You can connect your Clue account with Facebook, Google or your email address. This is for logging in only. No data you track in Clue will be shared with these external platforms.
How to set up a Clue account:
Tap on Account in Clue’s Menu and follow the instructions. If you’d like, you can login with Facebook, Google or your email address.
You will receive an email to verify your account. Click on the link in the email to verify and activate your account.
Voilà! Your account is now active.
With an account, your data will also be contributing to a large (always anonymized) data set that can help us spot new correlations and trends within the field of menstrual health. Ida Tin, Clue’s co-founder and CEO, wrote about what happens to each data point you track in Clue.
What happens when you use Clue without an account
If you don’t have a Clue account, your data will not be automatically backed up to our servers. This means if your phone gets lost or broken you will no longer have access to your Clue data.
To keep your data safe without a Clue account you can use the Clue Backup feature (on Android or iOS) to create a data export and email it to yourself. You’ll need to do this regularly to ensure your backup stays up-to-date.
Having issues verifying your Clue account? Here’s what to do:
If you mistyped your email address when creating your Clue account, you won’t receive the confirmation email to verify your account. This means you won’t be able to simply use the “change email” function in your profile settings to add the correct email address.
Here’s what to do if you mistyped your email while creating your account, or if you simply wish to change the email address associated with your Clue account:
Create a backup of your data (the backup feature is in the app menu for iOS, and in the app settings for Android)
Log out from the mistyped account
Register a new account with the correct email address
Import your backup.
All your data will then be saved to your new account. No data will be deleted—as long as you don’t delete the Clue app from your phone during this process. You can contact us on firstname.lastname@example.org so we can delete the account with the mistyped email address.
Got questions? Visit the Clue FAQ to get the answers.
Article was originally published March 17, 2017